Global Nexus Inc. recognizes the importance of protecting personal information and considers it a social responsibility. This Privacy Policy (hereinafter referred to as "this Policy") sets forth the fundamental policy regarding the handling of personal information.

To ensure that users can safely use the international matchmaking service app "Glove", which is operated by the Company (including services provided through web browsers, hereinafter referred to as "this App"), the Company appropriately manages and uses the personal information and other data provided by users of this App (including those who contact the Company regarding its services, hereinafter referred to as "Users").

The Company complies with Japan’s Act on the Protection of Personal Information (hereinafter referred to as "APPI"), the General Data Protection Regulation 2016/679 (hereinafter referred to as "GDPR"), as well as other applicable laws and regulations, including the UK General Data Protection Regulation. This Policy is established to ensure compliance with these legal requirements.

Unless otherwise defined, the terms used in this Policy shall follow the definitions provided in the APPI.

 

1. App Provider Responsible for Information Collection

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Under this Policy, the entity responsible for obtaining personal information and other data from Users, and the Data Controller under the GDPR, is Global Nexus Inc. (hereinafter referred to as "the Company"). The name, representative, and address of the Company are as follows:

Global Nexus Inc.
Representative Director: Yuto Oki
Address: R Cube Aoyama 3F, 1-3-1 Kita-Aoyama, Minato-ku, Tokyo 107-0061, Japan

 

2. Scope of This Policy

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This Policy applies to personal information obtained by the Company through the use of this App.
This App may include links to external websites. The Company is not responsible for how external websites handle personal information. Users are advised to review the privacy policies of each external website before use.

 

3. Types of Personal Information Collected

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The Company obtains personal information from Users through the following sources:

• Information obtained directly from Users
  This includes the email address, nickname, gender, date of birth, country of origin, user profile information, text, images, and other content sent via messages in the App, information provided when making inquiries, and identity verification documents (such as driver's licenses and passports), including the date of birth stated on such documents.

• Information automatically collected
  This includes cookies and similar technologies, IP address, general location information, OS and browser type, device type, device ID, language settings, uploaded data-related information, timestamps of login and usage history, and other information related to devices and communication environments.

• Information obtained from third parties
  This includes payment-related information for service fees.

 

4. Purpose of Use and Legal Basis for Processing Personal Information

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The Company processes personal information for the following purposes and based on the following legal grounds:

• The email address, date of birth entered by the user, and the date of birth stated on identity verification documents are used for user authentication and age verification, as well as compliance with legal obligations concerning illegal activities. The legal basis for processing this data is the performance of a contract related to the provision of the App and compliance with legal obligations.

• The nickname, date of birth entered by the user, country of origin, and user profile information are used for disclosure to other users and the provision of services within the App. The legal basis for processing this data is the performance of a contract related to the provision of the App.

• The text, images, and other content sent via messages in the App are used for communication and exchange between users, service provision, and compliance with legal obligations concerning illegal activities. The legal basis for processing this data is the performance of a contract related to the provision of the App and compliance with legal obligations.

• The email address and inquiry-related information are used for responding to user inquiries. The legal basis for processing this data is user consent and the Company's legitimate interest in responding to user inquiries.

• The payment-related information is used for determining eligibility for paid services provided by the Company. The legal basis for processing this data is the performance of a contract related to the provision of the App and the Company's legitimate interest in preventing unauthorized use of paid services.

• The cookies, IP address, general location information, OS and browser type, device type, device ID, language settings, uploaded data-related information, timestamps of login and usage history, and other device and communication-related information are used for usage analysis, service improvement, development, and marketing. The legal basis for processing this data is the Company's legitimate interest in improving its services and providing a reliable service.

• All personal information collected is used for protecting the rights of the Company and Users. The legal basis for processing this data is legal compliance and the Company's legitimate interest in business operations.

 

5. Data Sharing

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The Company may provide personal information to third parties with the User's consent. However, in the following cases, the Company may provide the minimum necessary personal information to third parties without User consent:

• When required by law.

• When necessary to protect a person's life, body, or property, and obtaining consent is difficult.

• When necessary to improve public health or promote the healthy development of children, and obtaining consent is difficult.

• When cooperating with government authorities or public organizations in executing legally mandated tasks, and obtaining consent would hinder their execution.

• When providing data to academic research institutions for research purposes.

• When required by a court-issued warrant, legal ruling, or legal order.

• When responding to lawful requests from law enforcement agencies, regulatory authorities, or prosecutors.

• When the Company deems it necessary to investigate user violations of the App's terms and services.

 

6. Use of Information Collection Modules

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The Company uses Firebase Analytics (provided by Google LLC) for user behavior analysis and App improvement.
The privacy policy of Firebase Analytics can be found at:
https://firebase.google.com/support/privacy?hl=en

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7. User Rights

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Users have the following rights regarding the personal information obtained and processed by the Company:

• Right to be Informed: Users have the right to obtain information about the processing of their personal data.

• Right of Access: Users have the right to confirm with the Company whether their personal information is being processed and to access such personal information.

• Right to Rectification: Users have the right to request the correction of inaccurate or incomplete personal information.

• Right to Erasure (Right to be Forgotten): Users have the right to request the deletion of their personal information if it is no longer needed or if its processing is unlawful.

• Right to Restrict Processing: If the conditions set forth in the GDPR are met, users have the right to request the restriction of processing of their personal information.

• Right to Data Portability: Users have the right to receive their personal information in a machine-readable format and transfer it to another data controller.

• Right to Object: If users believe that the processing of their personal information by the Company violates applicable laws, they have the right to file a complaint or objection with the supervisory authority in their country of residence. The Company encourages users to first contact the Company with their complaints or objections to allow prompt resolution.

• Right to Not be Subject to Automated Decision-Making and Profiling: Users have the right to request not to be subject to decisions that have legal or equivalent effects on them based solely on automated processing of their personal information, including profiling.

• Right to Withdraw Consent: Users have the right to withdraw their consent for the use and processing of their personal information by the Company at any time with future effect. The withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact the Company's inquiry office listed in this Policy.

 

8. Children's Privacy

Use of this Service is restricted to individuals aged 18 and older, excluding high school students. The Service is not available to persons under the age of 18, and the Company does not obtain or process personal information of individuals under 18 years old.

If a user believed to be under 18 years old is found within the App, the Company will take prompt measures to delete their information as soon as possible. Users are encouraged to report such cases using the violation reporting feature within the Service or by contacting the Company via email.

 

9. Retention Period

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The Company retains users' personal information only for the duration necessary to fulfill the purposes stated in this Policy or as required by law. The Company does not retain information of users who have withdrawn from the App.

Additionally, identity verification documents submitted by users are immediately deleted after the Company completes the age verification process. The Company does not retain such information.

In cases where legal grounds require retention, or if a user submits a complaint, objection, or exercises other rights, the Company may retain necessary and minimal information for an extended period to maintain an accurate record of transactions related to the exercise of such rights.

 

10. Security and Safety Measures

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The Company implements necessary and appropriate measures to prevent leakage, loss, or damage of users' personal information and other data, as well as for the secure management of such information.

 

11. Data Processing Records

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Whether acting as a data controller or data processor, the Company maintains records of personal information processing in compliance with GDPR regulations.

 

12. Amendments to the Privacy Policy

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The Company complies with applicable laws and regulations concerning the protection of personal information and continuously reviews and improves this Privacy Policy.

If there are changes to the types of personal information collected, the purposes of use, or other significant modifications to this Privacy Policy, the Company will publish the updated policy on this page. The revised Privacy Policy will take effect from the date it is posted within the App or displayed on the Company's website with the revised date.

 

13. Contact Information

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For inquiries regarding this Privacy Policy, exercising user rights, objections, or complaints, please contact the following office:

Contact Email:
glove.mail@globalnexus.co.jp

 

14. Governing Law and Language

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This Policy shall be interpreted in accordance with Japanese law.

This Policy is originally written in Japanese, and any translations into English or other languages are provided for reference only.
In case of any discrepancies or conflicts between different language versions, the Japanese version shall prevail.

 

Date of Establishment: July 1, 2024
Date of Revision: March 7, 2025